Questions & Answers

As long as needed!  Generally 20-30 minutes is best but it depends on what conditions you may have and how much time you want to spend in the store…we won’t rush you!
Absolutely.  Our mission is to provide an elite-level service to those that want to move better.  Running shoes generally offer more options for function, fit, and sizes so we start with those.
We have experience and have seen many medical conditions.  There are a lot of services, equipment, and products at our disposal that make us unique.  There is a limit to what we can do to serve you however.  We have great relationships with local medical providers and will work with them to complement your care plan.
Our shoes range from $80-$170.  We believe there is a price point to shoes where you get the best materials, craftsmanship, and return on investment.  Our prices are not inflated and we do not charge extra for our expertise or any other services we provide.
It’s true.  You can buy shoes online in the comfort of your own home in your pajamas.  We believe a visit to our store and investing a little extra time can be the start of something much bigger than clicking “buy” on a website.   We have extensive knowledge of our shoes, our prices are in line with what manufacturers allow, and building a relationship can only help.   If you really want to shop in your pajamas, we’ll even allow that as well!
All of us here at ARC strive to ensure that you leave our store satisfied with our attention, our products, and the opportunity to take a few short jogs outside in our shoes. When you walk out of our store, we are excited for you to enjoy your new shoes! ARC offers a 30 day exchange period for our footwear.  Shoes can be used for their intended uses and may be exchanged for another product or store credit. Returns must be in “as sold” condition with shoe box and without marks, smells, or wear – within 30 days of original purchase. Items that are defective are at the discretion of ARC and its vendors. ** Discounted and Clearance shoes are “all sales final” and not returnable. Thank you so much for your understanding. We truly appreciate you and your patronage!
Yes!  We ship a lot of shoes to past customers.  We will ship anywhere in the continental US for free. If you know what you want, we are happy to drop them in a box and get them to you ASAP.
We will check availability while you are in the store to make sure they are in stock.  Due to the pandemic, we anticipate 7-10 days after the order has been placed for the shoes to arrive. If you have a specified time frame or special case, we will do our best to work with you!
We always offer a 10% discount on shoes for all military (current and past) with military ID.  Seasonal and clearance sales happen throughout the year depending on inventory. The best way to know about our sales is to get our monthly email newsletter or follow us on Facebook or Instagram.
Yes! Our Carlisle location has several options to choose from.  Road, trail, beginner, themed runs and demo runs are all available! Check our monthly email newsletter or follow us on Facebook, Instagram or Strava for more details about our group runs!